6 1 10 Anastasia Diana Additional Author Fandi Tjiptono, Ph. D. Primary Author mixed material 9786230129391 Yogyakarta Penerbit ANDI 2022 manajemen_%26_strategi_kepuasan_pelanggan.jpg.jpg Esensi & Aplikasi Fandy Tjiptono, Ph.D Primary Author Anastasia Diana Primary Author mixed material 9789792960310 Yogyakarta CV ANDI OFFSET 2016 q.jpg.jpg Fandy Tjiptono Primary Author Anastasia Diana Primary Author mixed material 9786230101946 YOGYAKATA Penerbit ANDI 2019 kepuasan_pelanggan_konsep_pengukuran_dan_strategi.jpg.jpg berdasarkan Standar Akuntansi Keuangan Terbaru Anastasia Diana Primary Author Lilis Setiawati Primary Author mixed material 9789792960853 Yogyakarta CV ANDI OFFSET 2017 Akuntansi_Keuangan_Menengah_berdasarkan_Standar_Akuntansi_Keuangan_Terbaru.jpg.jpg Anastasia Diana Primary Author Fandy Tjiptono Primary Author mixed material 9786230104169 Yogyakarta Penerbit ANDI 2020 pemasaran_Fandy_Tjiptono.jpg.jpg Anastasia Diana Primary Author Fandy Tjiptono Primary Author mixed material 9786230129391 Yogyakarta Penerbit ANDI 2022 manajemen_dan_strategi_kepuasan_pelanggan.jpg.jpg